Frequently Asked Questions
Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items. We also have a bank transfer option, which will take longer as we have to wait for the payment too clear, please follow the instructions in the checkout cart and email.
When you checkout you are directed to Shopify secure payment gateway where you can enter your details safely. You can also now select if you would like to pay by bank account transfer if you do not have a credit card.
On checkout you can either opt to pay by credit card or debit card. Credit/debit card transactions are processed immediately and in most cases your order will be shipped on the same or next working day. (No orders are sent or delivered on weekends.)
To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon the items you order and your delivery address. All packages are couriered out of Wellington, New Zealand.
Checkout has all the delivery options currently available including our standard nationwide rate of $6.90. Rural deliveries come at an extra cost listed currently at $9.90 nationwide. Please allow 7-14 working days for your package to arrive before contacting us. Although we strive to have them arrive in 3-5 working days with public holidays and weekends this can take longer depending on the shipping option and payment option you chose.
We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.
Unfortunately as we are selling products that are created from natural New Zealand native timbers there may, or may not be import restrictions in existence in some overseas countries. We are therefore unable to ship internationally.
$6.90NZD Nationwide Rate
$9.90NZD Nationwide Rural Rate
All orders over $149.90NZD to receive Free Shipping
Please ask about Saturday and Urgent Delivery Options.
Orders will arrive between 3-14 days depending on the delivery option you choose and the day you ordered. (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will not arrive before Monday on.) Rural packages usually take 1 extra day.